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Alex S.

Nonya

Contributor Level

Total Points
81

1 Review by Alex

  • Mashable

8/18/23

Avoid buying from them at all costs. Not only did they sell me a non functioning 3 in 1 switch dock, they refused to acknowledge that they sold me a faulty product. When contacting customer support, all they did was give me the run around, claiming the product worked fine and was simply "plugged in wrong" (it is literallyimpossible to plug an hdmi cable in upside down, while usb-c doesn't need a specific orientation, even then, I tried both ways to prove it wasn't plugged in "wrong"), refusing to send me another or refund my money. Even worse, the employee intentionally misnamed me, and when called out on it and their lies, he started to actively antagonize and mock, sending an entire paragraph that was basically a faux letter to the merchant basically mocking me and calling me a liar. Overall, I cannot stress enough how much you need to avoid this site and their callously unprofessional customer service employees.

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