Alex S.

Delayed bait and switch. When first signed up, I was given a lower rate than what I had with Geico, but with the same coverage (why I switched).

When 6 months came and needed to renew, rate went up $95. Called the company, got transferred to sales department, and they said, well it was an initial e-sign discount, and when you renew, it comes off. Nowhere did I see this when I applied online, or on the paperwork that came with my new insurance cards. Maybe it was really fine print.

When I said if the rate doesn't go down, I will drop you, then offered me less coverage. I said no, I want the best protection, what I already have now. So they said we can't do anything for you. I said I dropped Geico as their rates kept going up. You guys aren't helping yourself. She had the guts to tell me that the reason Geico is raising their rates is that a lot of people are getting into accidents now and Geico has to pay for their claims. What BS. She also told me that a lot of people switch from Geico to Progressive and back again to get better rates with the same coverage, and I could be one of them.

Seriously?!?! What has happened to customer service these days?! Aren't you supposed to do your best to make the customer stay with you?! I guess I'm just a number. I will never go with these guys again.

And now, if I'm going to get another carrier, I will be calling the customer service line to make sure that what I see online is right. I would advise anyone reading this and wanting to change insurances to do the same. It did sound too good to be true...

I don't have any tickets, violations, or anything on my record, so I deserve a normal rate. I will be taking my business elsewhere... If they keep doing this, I hope they will lose enough customers and get enough bad reviews to either change their practices or go out of business. Not worth your time or effort. Forget all those commercials with Flo where they try to make themselves look good. They're a bunch of scammers. Good riddance!