I was a little frazzled when I was looking to place my order and just not up to dealing with the internet so I used the phone. The gal that helped me was so nice, and cheerful and knowledgeable and very willing to answer all the questions I had and helped me make the choices that were best for me without making me feel like I was wasting her time, or slow. My brain was trying to be practical while dealing with very sad news and I honestly felt better after placing my order than I did before I called. My order shipped within hours of my phone call and I HIGHLY recommend this company.