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I booked an excursion in Mexico to go to Chichen Itza for 4 people which cost $800 CDN and the tour hosts did not show up at our resort to pick us up even though we were up and outside at 6am like they asked. When I put in for a refund through TripAdvisor they just ignored me. It's been a month and they haven't responded to my refund request at all. 800 dollars is a lot of money and I will not be using TripAdvisor again.
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It was a simple log-in problem but became a 24 hr work to solve with innumerable chats, calls,...
Actually always found places recommended by Tripadvisor much worse and discovered by my self or...
