I bought $75.38 Bobbi Brown skin serum from Lazada. The item came in different from the display, old, manual expiry sticker, bottom broken and seller refused for refund. When I called and dispute seller refuser, Lazada said seller rejected because I have opened the bubble wrap. I am shocked to hear that from Lazada (supposed to have common sense). Then the replied by asking me to return the item to seller then the seller will decide on the resolution. Ridiculous! Read Lazada response below:
Please be informed that we have reviewed the dispute 3030xxxxx2. Please return the item to the seller to evaluate the product and decide on a resolution.
Resolution reason: Seller is unable to perform replacement
Please select the shipment provider and handover the item to the courier within the next 5 days by going to one of the below links.
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.