Alisha B.

Ordering online is a gamble. They sent me multiple items that were different than what I ordered from the website. And then the experiences I had with customer service weren't great either. I had to send them two very detailed emails to explain to them twice what items they got wrong and I sent them proof. The first time, I got no reply. So now I've written a second email and I'm still waiting to hear back. I also called them yesterday but the person I was speaking to kept putting me on hold. She seemed very hesitant to speak at all and simply told me to return the items. I asked if I could get a discount code to order the correct sizes and she said she would email me one but that the things that I originally tried to order are out of stock. So that's probably why they sent me random items to begin with and on top of that, I haven't got the discount code yet. I also think I should've been offered a refund instead of having to go to the trouble of returning things I never ordered to begin with. They're not very accommodating, especially for their own mistakes and I've been ignored twice by customer service through email. Shop elsewhere, it's not worth it.