Alison M.

Oregon United States

Alison's Profile

Review 1
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Contributor Level

Total Points

Retro Stage

Clothing Other

“No customer service at all”

2/1/24

I am usually an xl sometimes run into the next size up. I heard these ran small so I ordered 2xl and 3xl the fit was awful. I placed my order December 6th last part of my package was delivered January 6th. Never received any order confirmation or tracking. I reached out via email as the site says too and no reply. I sent email after email. It is February 1st I finally had a reply and I'm after the return cut off time. I am also to cover shipping cost now.
I included the rtn address if anyone needs it but you will need your order number from them as well.

Products used:
I kept one swimsuit. Returned 4 dresses and another swimsuit

Service

Value

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Helpful (4)

Thank you

Candy L. – Retro Stage Rep 2/8/24

Hello Alison,

I am truly sorry to hear about your recent experience with our service. Your feedback is extremely valuable to us and we deeply regret any inconvenience you have faced.

I understand you have been having trouble reaching our customer service. However, I would like to assure you that we have been responding to every email we receive. There seems to be a communication gap here, and for that, I apologize.

In order to resolve this issue efficiently, could you please confirm the email address you have been using to contact us? This will help us track your previous communication and understand where things might have gone wrong.

Once again, I deeply apologize for any inconvenience this has caused you. Your satisfaction is our top priority and we appreciate your patience as we work to rectify this situation.

Best Regards,
Retro-stage