I ordered a pair of Ugg boots from here on the 12th of December 2009, they sent me a shoddy confirmation email with no delivery date or information of any kind on it, from some one called 'Cindy' the confirmation email also stated that my total fee was £153.60 when it was meant to be £75.99. I know that this is partly my fault for wanting cheap Ugg boots, and not paying proper attention to the site because the moment i recieved that email i knew something was wrong and went back to the webpage and found a whole bunch of things i should have noticed before, serious spelling mistakes, no REAL order tracking system, and a santa claus on top of the Ugg sign. I still have not recieved my Uggs, i have not been able to contact them via telephone and i'm not entirely sure i can reach them by email either. So STAY CLEAR OF THIS SIGHT! It is NOT worth your time.