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Lyst takes your order, and then declares that the return policy is up to the suppliers that they choose. When a mislabeled product was delivered [wrong size- see picture of two US ladies size 7 shoes], the supplier [*******@theeditldn.com], said they have a "no return" policy and we should have read that on their website. I guess we are supposed to be psychic and know from whom Lyst will be placing their order before Lyst places their order? How could we read the return policy if they don't tell us with whom they will be placing the order? We apologize for not being able to see into the future. Got F*&#@d for just over $200.00 US. Donated the shoes to charity. Only gave 1 star because "0" was not an option.
Tip for consumers:
Horrible - no returns, even if they ship the wrong thing.
Products used:
Shoes
Allen W.'s review of Lyst earned 7 Very Helpful votes
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Hi Allen,
We're sorry to hear about the trouble with trying to return an item with the retailer.
Please feel free to reach out to us at customercare@ly.st for the details and to further check this with the retailer. One of our agents is happy to assist you in getting more details with the courier/retailer.
Looking forward to hear from you - Lyst