Allison G.

I help my senior citizen mom with her account because she is not good with technology. She doesn't really use it. We have the same first and last name and live at the same address. I was also trying to open one for my father. Instead of doing it on their computer or phone. I did it on mine since we were out shopping. Well, apparently you can't do that. Fine, I have tried explaining this over and over again. My mother and I have offered to send in IDs that we have the same address and name. We have asked for confirmation on how to proceed if we open accts on their own devices. We just keep getting robots sending us the terms for Ibotta. I get your terms. But, lets face it. Ibotta disciminates against disabled and elderly people that have a hard time getting to the store. They make it hard to use their system for pick up orders and delivery. But, when you are being upfront about the mistake and offering evidence to show how the mistake was made. No one wants to even take a look. Shame on Ibotta. I brought this up in the begininng of opening my acct since I have health issues also. But, ibotta doesn't care.

Worst customer service ever even by supervisors. I have been trying to get a rebate resolved for months. I had a supervisor advise me that I am getting angry over $10. I am getting angry over $50. I would not have bought the product had it not been for the rebate. I am consistently getting the runaround and now past the window of time to return the product because no one at P&G knows how to follow their term and conditions on their rebates. The supervisor agreed with me. But, didn't like that I would interrupt her about my frustration and try to advise what had been going on. The rewards program is a joke too. No phone number for customer service and the chat is a robot that is of no assistance. Bad job P&G