Alycia B.

If I could give it zero stars I would! We had a delivery expected on a Friday that had to be signed for. My husband took the day off to be home. When they arrived my husband wasn't able to answer the door at that exact moment (I know, our fault!). He did leave a note on the door asking them to still leave it (he was inside after all, just in the shower). I get it, they can't - ok, still our fault. Of course, the delivery shows up the second he gets into the shower and they do not leave the package. We are told to pick it up after 7pm that evening. Okay, got it. However the building also closes at 7. I call the office to speak with someone about what my options are. I'm told: 1. Your husband must be the one to pick it up - I'm not sure why as everything has been in my name. Which is also extremely inconvenient as he's out of town now (later that evening) but again, something that clearly had to do on our end. 2. You can call back around 6ish to see if the delivery has made it back to the building. I live 40 minutes away - will I be able to make it (two kids in tow)? But yet again I'm reminded, it doesn't matter because they won't allow me to even sign for it. 3. Come back tomorrow from 10-4. We work. We already took a day off to be here for it.? 4. We will deliver it the next business day. Okay; so we are back to Monday. And we work. Again. We won't be able to be home to sign. Plus they are closed on Sunday when we would actually be able to pick it up. 5. Put a hold on it and come pick it up Monday evening. Okay, yes let's do that. However- it STILL has to be your husband to pick it up and sign for it. Not you. He has community obligations with boards that he is on and has meetings that night. How about Tuesday? You get my frustration. But what really put me over the top, was the rudeness and unprofessional way I was spoken to by their employee. I was appalled. I get the circumstances were not their fault and somethings are out of their control but there was no offer the help the situation or see what they could do. She continually reminded me how this was my fault and not hers. I'm very upset at how the situation was handled and the way I was spoken to. I will NEVER use this company again! So unfortunate.