Muhammad A.

Booking was made in October 23 for a December 23 Umrah Trip. The agent who booked the flights and the whole package apparently left the company. We were kept in the dark for few weeks and upon chasing the updates they kept fobbing us off till the day
Of our flight. They did not provide us with the Medina Hotel Voucher, which means we were not sure if we have a hotel confirmed for our stay in medina.

The transfers were booked but no voucher was provided again.

I am writing this in extreme frustration as no one seems to help and understand the situation in this company. Everyone keep passing us to too and for to different
Agent. I spoke with almost all the agent and no one was helpful.

Since Mohammed who booked the flights and package, left the company, no one in the company dealt with the case after his departure. When we started the chase in November then AMNA took over the case partially and started to scream on us once asked to provide us the missing documents. She finally processed the visas and left it like that for us to chase again the additional missing documents such as hotel vouchers and trnasfer vouchers.

We again chased and eventually ALI NAUMAN (THE MANAGER) only provided Hotel voucher, even that was for Makkah only - which is half of the stay and with an incorrect travel voucher with wrong hotel name mentioned.

They all kept on giving us excuses and did not help at all what so ever. We are still in a lurch our flight is tomorrow morning 17th December from STN and we do not have a travel voucher and transfers voucher.

The whole package is fully paid since the time of booking in October/November.

Even today on my way to STN - we were told that the voucher will be available by tomorrow 2pm. I have no trust at all.

We spoke and requested the agents working here some of the
Names are ELAHI BUX, IQRA, SUMERA, OMAR, KHURRAM AND MANY OTHERS I CANT RECALL.
They all made random excuses as to "they will get back to us "etc. They could not even tell us which exact hotel is booked for our stay in Medina (Leader Muna
Kareem OR Royal Emaar) ridiculous! Playing games,gimmick.

They are fraudsters sitting here to rip people off and I will be considering making an ATOL complaint or relevant legal claim against the company.

We are travelling with family group with children and elders but they have no shame what so ever to resolve the matter for us.

We can anticipate further inconvenience in Medina - when the hotel will not allow us to check in as of the booking. I sincerely hope it does not happen but my gut feeling is telling me that this is coming.

STEER CLEAR OF THIS COMPANY AND THEIR PARTNER COMPANIES SCAMMERS.! Beware of Con Men!
THEY HAVE MANY COMPANIES REGISTERED UNDER THEIR NAME. THEIR ATOL NUMBER IS: *******

WILL NEVER RECOMMEND ANYONE USING THEM GIVEN THE EXPERIENCE WE ARE HAVING.

We have now performed our Umrah today 18/13/23 and we still don't know where are we staying in Medina.

They have no rights to operate in the Country as they cheat people with fake promises, delayed tactics and tricks, they take money upfront for what they promise and then never deliver.