Alyona G.

Although the customer service team was really friendly and kind, the rest of our experience was as bad as it can get!

We ordered 15 custom kindle covers on a Thursday and all was great! They were quoted to arrive the following Tuesday. On Tuesday we receive nothing and no shipment notification from Zazzle. I check in online and see that our delivery has shifted by another week! No one notified us about this delay, so I reached out and they changed our delivery method (for free) and apologized for the situation. The problem was that we were moving offices the Friday of that week and this was an aggravating but not serious situation. They updated my address and were very helpful.

The kindle covers were ordered with two and a half weeks to go to our Board meeting. This was a time sensitive order and anyone working with print vendors know that this isn't an unrealistic deadline.

A day after the shipping issues were resolved I receive an email that they cannot fulfill my order because they are out of stock of kindle covers! You heard right! Out of stock! This is a week after they accepted my order, charged me money, were 'in production for 4 days' and now they cannot fill my order. This is a week and change until I need to be at the Board meeting, covers in hand! It is unbelievable. When I called to inquire what happened - apparently, they had the stock when the order was placed but subsequently ran out and only realized this a week after I placed my order.

I cannot put into words how unbelievably shocked I am at the blatant mishandling of their business. My covers were due to start printing a day, maybe two after my order was placed. They had the inventory on hand at that time. It is just good business to ensure ongoing production by not taking on orders which cannot be filled. Has anyone on the team taken an operations management course or any business courses at all?