Alyssa W.

I placed an order in February with an estimated shipping date of 4/10. I received and email on 4/15 indicating that half my order was complete and was refunded for the items that were not able to be completed. I reached out 5 times via email requesting a full refund - no response - I then received a tracking number that took 4 weeks to update and a "delivery notification" that was not fulfilled. This place is a complete SCAM. Stay Away.

Worst experience EVER and horrible customer service.
-IMPOSSIBLE to reach on the phone and via email--actually, I have been trying all week and still have not been able to reach anyone...
-$ was taken out of my account and I paid for 2 day shipping and 4 business days later didn't even have a shipping confirmation.
-called 900 times and only heard an automated voicemail
-emailed and received and auto response with the same FAQ's I could find and read on the website
-someone supposedly responded back with the same FAQs
-I finally got a shipment confirmation (2 actually)
-I then received updates on the status
-THEN I received and "Oops-your item is out of stock" WHAT?!? How did you ship my item-respond to my email-and never mention that part of my order isn't available?
-I was then emailed store credit-who wants store credit so we have to deal with this awful place again?
-NEXT I opened my package and there is writing with a paint marker (?) all over the bottom of one of the pant legs of the Jumpsuit I ordered. Seriously---what is this place?

Since they aren't open on the weekends I read the FAQ's again (the only customer service this place has) and realize that it not worth it to even try to get refunded the $35 I paid for this $#*!ty item. Either way-i likely will only be offered store credit for their mistake and their damaged items and I am not dealing with this horrible store again.

DO NOT order anything from Fashion Nova!