A M.

Not happy with the customer service. Item arrived right before Christmas, so we didn't open the box until after the holidays. Sink was cracked in half. Immediately ordered another sink as we couldn't wait to deal with the return processing (we are a contractor and this was for a customer whose bathroom was torn apart). They won't accept the return as they claim we're past the deadline (which they only give 48 hours-- which it lists on the packing slip INSIDE the box that we didn't open for a week). My claim was originally approved, but then they decided I was past deadline. Of course this was after they went back and forth with us for almost two weeks requesting photos, order info, etc. After two weeks they decide they won't refund for the damaged product. Should have taken my business elsewhere. Will NEVER order from them again. Now I'm stuck with a broken sink I paid full price for. Worst part is now I have to pay to dispose of it. Terrible experience.