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A m.

Contributor Level

Total Points
80

1 Review by A

  • Enterprise Rent-A-Car

12/18/17

I had a accident with my New Car 2017 Cruise, I hit a deer, I was sent to enterprise to get a loner/ rental vehicle, I called 4 hours before arrival, I explain to the attendant helping me I needed a white cruise 2017 so I could uber, she say I will keep a lookout if one comes in, Ill hold it for you naturally youd believe them, well I arrive 4hours later, to my surprise there was a white cruise sitting outside, I walked in and thanked her for getting the car I wanted, she replied thats not yours it just got rented to another client, I reiterated what I said over the phone 4 hrs ago she told me I insulted her and she was offended and will be forced not to help me. Clearly she had me confused, I never raised my voice and I even asked for her supervisor, none on site. She then gives me a black Malibu 2017, Im rushing sign and leave I look at the car and wondered why I smelled poop! Yeah poop! The car was never cleaned it was nasty, I called immediately and turned around then I was met with a supervisor who took the vehicle, they did s halfway cleaning job and said she would call me if they get a 2017 cruise in, I never received a call! I missed 14 days of uber thst would have helped me throughout my issue, mind you I paid for the car at least 6 bucks a day, but no one! Wants that kind of service. Stay away from 2228 E 11th St, Tulsa, OK ******* Enterprise car rental

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