I was being charged $18.95 on my visa and I looked everywhere they had told me to cancel my subscription but couldn't find the RED LINED BOX they had told me about. I did live chat and after may hours of back and forth chat FINALLY got my refund. Don't accept the 50% they offer you. Don't say no you don't agree just let them know you trusted their company and you feel as though they are stealing from you. It worked for me so hopfully you will get the same results. I got 100% of my money back. Don't give up if you do not recieve any services from they they can not legally charge you any money. Good luck. A