Amanda H.

Starting earlier this year drop has stopped issuing gift cards for the point you have earned while using their app. I have been a user of this app for years and never had issues until this year. They stopped issuing gift cards when redeeming point saying it could take up to 60 days to get your card which never happened. Then last week the CEO sent out an email saying instant gift card redemption was back, but it is not. They are doing a "gift card drop" on Thursdays now and their site can't handle this amount of traffic at a specific time. Everyone got a network error at 1pm when the drop started and by 1:05 all the gift cards were "sold out". This is not the way to keep customers using your app. This is the first time I've ever had an issue but it's a big one. Seems like the app doesn't have the money to pay out when customers have earned points. Doubt I will ever get a gift card with my points now. Thinking of just unlinking my accounts and giving up on this app.