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Purchased a phone screen protection plan through this company. When uploading the evidence to the app, I inadvertently sent a picture of myself due to the poor usability of the app. The company stated my claim was denied due to this, even after providing them with the intended picture and the timestamp of when this photo was taken. This company is not standing by their protection plan that I purchased.
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Poor customer service and rigid policies. Follow the rules, don't make a mistake or NO $$...
