This morning Nov 25th I called to get a tracking number for a dress expected to be delivered today. I sent emails and chatted with customer service several times to ensure my order would be here on time. I chatted with customer service who spent 45 minutes assuring it would be here by Dec 2 at the latest. When I asked several more questions about their shipping policy she finally said The dress isn't made and won't be shipped until Dec. 16th.
Hi Amanda,
Thanks for your feedback. We're so sorry to hear about the order. Please email us at resolution@lucyinthesky.email so we can assist you sooner.
-Kate