I've had fitbits for over 7 years. I bought the charge 3 when it came out. It kept having to be replaced. I finally bought the versa 3. In less than a year they had to replace it because the face separated from the frame. Less than a year later the same thing just happened. Now they want to say its out of warranty and offer me 35 percent off another fitbit. As trashy as their products have become, I'll never own another one. I'll pay a couple hundred more and get the Samsung watch. It's bad enough when they took away challenges from our friends on the app, now they won't transfer warranties when they have to replace their garbage products. Please be careful when buying their products