Iv sent 3 emails, none ever received a response! Iv been on hold for an hour, still no answer! I was inquiring about whether there products were straight from the manufacture or third party retailers, an NO answer! I would have been a very great customer and a frequent buyer, I love love love hair products but after reading all the reviews and the fact I cant even get ahold of them for a simple question, im defiantly NOT going to use them now!