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I was making a deposit of $70 to this site and instead I accidentally deposited $700 without realizing. (Yes my mistake) so I go to withdrawal and back and now suddenly they wanted to do an investigation on it… that was 5-6 months ago. Still don't have my money back and when I contact them. I get a reply back once a month. Investigations shouldn't take that long! Useless security team.
Customer service is a complete joke. They don't even read what you have to say. They just copy and paste whatever seems relevant enough as their response.
Tip for consumers:
You can get a refund, but your banned for 3 days if you do so.
I placed an order and didn't receive it and every time I try and contact customer service I'm pretty much ignored and when I do get a hold of them get them to do an investigation with courier they do that and tell me it's gonna be 7 to 14 days to complete the investigation and it's now been over a month I tried contacting Canada post myself and they actually gave me $#*! for it
Tip for consumers:
Here’s a tip, DONT SHOP HERE, go in stores instead
Products used:
I got clothing for my child
WIAH I COULD GIVE 0 STARS! SO I NEVER RECEIVE MY PACKAGE IN THE MAIL AND THEY WONT REFUND ME. THERE GOES $200... I FEEL $#*!ING ROBBED! Customer service live chat is just a $#*!. Shout out to you halie!
Tip for consumers:
If you want to get robbed then by all means shop here....
If not, STAY AWAY
Products used:
Purse
They rob you for your money. Customer service is very rude! Ask them to file a claim and they don't.
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