I have tried for 5 months to change a service i purchased due to medical reason. The service was $1700 and they will not respond to email, return calls and when i go to the location i get "the manager has to approve and is not in" excuse every single time. They have zero customer service and one e they get your money, they do not care.
Avoid at all cost. There advertising is great, but it's all a scam.