Ame B.

I ordered photo prints on January 31st. The initial estimate read the delivery would be made yesterday. The packets have been sitting at the UPS sorting facility located 5 miles from my home since February 3rd! Now, the estimated delivery date is February 13. $11 to ship some photo prints and it's going to take 10 days to travel 5 miles? The delivery price seemed reasonable because it was UPS, but then it was transferred to the post office. Had I known this, I would have had them printed somewhere else. I had 2 orders so I paid a total of $19 in shipping for it to arrive in 2 weeks, maybe?!?

We were hit by one of your rental trucks and after contacting countless departments at your company, no one would take an incident report. I was specifically told by multiple employees to never use the words, "claim or report" or no one in your company would touch it. The person at our local branch openly mocked me because he knows he can get away with it. One person told me you have GPS tracking on all vehicles and he just laughed out loud when I suggested that you might. The local branch rep said, he definitely wasn't going to help me. When I asked about GPS he laughed hysterically and stated, "Go ahead. Call corporate, call claims, call anyone you want. Good luck with that! You track that down! Hahaha! No one is ever going to help you! Hahahaha!" Then, he hung up on me. This is the one person everyone at your company said I had to get a case number from or no one would be able to help me. No one in multiple divisions would start a case so you attempt to look for the person who returns a damaged truck. I understand it's a long shot, but it's what the police told us to do after filing the police report. I was repeatedly told you have ******* trucks on the road and you have no clue where they are. I find that hard to believe. It's clear that you have no system in place for non-customers who want assistance to report a hit-and-run renter. You rent trucks to companies for 2-3 years so they can hit people, cause property damage, and flee the scene of an accident and you will protect them, the criminal! No wonder your renter told us to "f*Ck off" and sped away. After two days of calling and countless Enterprise employees, they basically told us the same thing—to f*Ck off!