Amitabh Arun L.

I initiated a transfer and my transfer was cancelled for no reason. On chatting I was given random answers and no answer to my question. I started typing in upper case and I was asked to call a number. On calling the hopeless AVR which kept on telling me it will disconnect the call as he was unable to understand whom I needed to speak to! The first human who answered told the compliance team cancelled the transaction and I will get my money back in 7 days!
When I asked the reason I was told I can initiate another transfer and call them whenever I initiate a transfer! I never had to do it over the years since I have been using WU, more than15 years I think.
When I tried to initiate a new transfer, the rate was too low and also an extra fee was added!
THEY ONLY CANCELLED AS THEY WANTED TO MAKE MORE MONEY! RETURN MY MONEY YOU HAVE KEPT AS CAPTIVE IMMEDIATELY!

Managed to talk to a human in the end, it was a 'SYSTEM FAULT' and I need to make another transaction using the new rates and inflated fee!
MY LAST TRANSACTION WITH THIS COMPANY. GOOD PAYBACK FOR BEING A USER FOR OVER 15 YEARS!

I inititiated a big transfer on 14th and transferred the money immediately. My transaction got cancelled and I was told they refunded my money on 15th. Talked to my bank and they confirmed no refund was done. My bank asked for ARN so that they may trace the money and XE has not sent the info despite numerous reminders. It shows clearly they are telling lies and have not refunded my money back. It has been almost a week and still nothing. I will never use XE again.