I purchased something and it is totally different than the pictures and description and now I cannot use it. When you call customer service, all you get is a voice mail where they will call you back in two days and no live person. A day after leaving a message, a representative called me and told me that the item was not returnable. No return number to call, no live person to talk to. They clearly do not care about customer service. I will never order from them again.