Amy H.

Appalling customer service. I applied for an HSBC Advance current account on 30th October, HSBC acknowledged my application and confirmed that they would "need to do some important checks. This may take up to 10 days". I heard nothing so I raised a formal complaint which was acknowledged with a reference on 4th December. I've since continued to receive generic, seemingly automated e-mails telling me "We are taking your concerns seriously and again, I'm really sorry for the continued delay" though the reality is I don't believe they are taking my concerns seriously and I don't believe they're sorry. This is by far the worst customer service experience I've ever received from a bank or any financial institution. At time of writing in January 2024 its now been 73 days since I applied for this current account and 38 days since I raised a formal complaint and the account is still not open and the complaint has still not been appropriately responded to.