They claim they have a money back guarantee, but, they do not. I purchased over $1200 worth of cards for hotels.com and they are unusable, because someone had previously combined the cards which makes it unusable on the hotels.com sites. Now, when I messaged support and requested a refund, they told me no, that they see money on the card, so, no. Even though they are completely unusable for me. This site would not allow me to upload a screenshot of my purchase.