Amy S.

I purchased a 3-day membership for $1.95 at FilesTreasury.com. The website said I would receive an email and an activation code. The code did not work and I never received an email.

I put in two "tickets" (which I'm sure go nowhere; they don't even pretend and say they'll follow up) to request a cancelation and a refund. The next day $42 was posted to my account (from Downloader.com in Moscow, of all places).

IF THIS HAPPENS TO YOU!:

The website's policies states: "FilesTreasury.com offers an unconditional 3 day money back guarantee to all of our customers. We are happy to refund if you are not entirely satisfied." Make sure you are on this within the first three days!

I also learned that this website it owned by Real Gold Soft. I called their company at *******599. I got through to someone (an Eastern European woman who spoke little English) and made sure to verify up front that they own FilesTreasury. They reluctantly said they did.

At first they tried to claim that the charge was declined and didn't go through; I insisted that wasn't the case, that the charge had posted to my account, and that we have more than enough money in the account. Then they finally agreed to refund the card.

They said a refund would come in 5-10 business days, and guaranteed that no further charges would occur on the credit card. I asked her name (Alex) and said I would call back and ask for her if the refund did not go through.

I will make a new post when/if this refund finally gets posted!

I also canceled my debit card, so that they can't make any future charges. My card company also assured me that any refund the company posed would still go through, even if I had a new card. The card company also gave me the number of their claim's service, who would apparently refund the charge if a refund never went through. I will call them if I hit nothing but brick walls with Real Gold Soft.

If this happens to you, follow the steps above! It's your best shot.