I had the same experience with phone agent as many other reviewers, and wish that I had seen these reviews prior to my bad experience. Not only did I get charged after I cancelled membership before the trial period was up(site was not helpful), but they continue to charge me monthly! I am cancelling my debit card, so there will be no more charges from this scamming business, and will continue to try to get my money back! If they refuse, my bank will submit reimbursement.