I have bought Hirt's products for more than 2 years (via Amazon, Walmart or directly from Hirt's). They always packed extremely well in a box. I recently purchased 'Yellow Dancing Lady Orchid' and 'Red Star Hawaiian Ti Plant'. One item was missing in the box. I wrote to the customer service. They resent the missing item immediately. I am writing this review b/c I would like to let you know that they not only have the best product but also have the best customer service. I will continue to buy from this company again and plan to make Hirt's my go to nursery. I recommend you do the same.