Slow, not working website, customer service is useless. It's a SHAME that so many low income participants and landlords providing affordable housing DEPEND on this website, and the website is absolutely useless. Seems that their problem is with IT- so there is no normal service for months in a row. Not recommended. (I represent a property management company with 90% of sect 8 tenants) If anyone knows who, what GOVERNMENT authority should we all contact and ask them to make this website actually serve its purpose, please contact that agency and DEMAND to use a different vendor. I would greatly appreciate it.
Hello Anastasia, We apologize that you had an unpleasant experience. We strive to provide the best service for anyone looking for affordable housing. If our website has an issue, our team tries to resolve the issue as soon as possible. Thank you for bringing to our attention the issue with customer service. We take these complaints seriously. We encourage you to share any negative experiences you have with phone support with management. In the future, please document the agent's name and what occurred and report it to us.
We will also investigate your feedback further. If you have any concerns, You may reach us at support@affordablehousing.com or call us (866) 466-7328. Again, thank you for your feedback!