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Ana V.

Contributor Level

Total Points
83

1 Review by Ana

  • Worthy

11/6/23

They'll be very nice and attentive until the product doesn't sell. The. Towards the end of after the bidding process they no longer call u to inform u of things don't send out correct emails. Sent my ring to a far Fedex location instead of directly to my home (where it was picked up from). When I called they lady had so much attitude and could not send me a copy of the said email. They'll bid and you won't get much, the jeweler offered me more. You'll waste more time than anything, not to mention who knows if they switch your diamond now I have to go get it checked. What a mission.

Products used:
Appraisal for ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hello Ana,

We're glad to hear there were some things that went well however we're sorry to see that your experience overall did not go as planned.

When the offers placed during your auction did not meet your desired amount we initiated the return of your jewelry. You were sent an email to approve the return location and based on your selection, the jewelry was shipped to a FedEx location near you. Multiple emails and texts about our return process and your pending return were sent to keep you informed.

Any misunderstandings should have been able to be quickly cleared up by our team however based on your feedback, it doesn't appear that this occurred. A member of our leadership team has already followed up with you directly to address any remaining concerns in an effort to improve your overall experience with our company.

Thank you,

Worthy Team

Ana Has Earned 3 Votes

Ana V.'s review of Worthy earned 3 Very Helpful votes

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