Ando W.

I wish I head read the awful reviews below before I went here. Purchased a TV a week ago, asked the 'manager' at the time if it had all the apps as NowTV was required which he confirmed it did have 'all the apps'. When setting-up of course it didn't and only a few were available. Went to return it (open to a swap/store credit etc.) and the manager denied telling me that it had the apps and he stated he advised me at the point of purchase that only 3 apps were available - I can't stress how much of a lie that was, I don't even know if he even recalled the conversation at all and was clearly covering his arse. The apps were the only reason I was there and there is no way I would have bought it if he had told me that. He also didn't seem to understand pretty basic stuff about apps so unsure how he can sell TVs, let alone be a 'manager'.

They wouldn't accept the return as it had been opened (how could I figure all this out without opening it) so basically stuck with a TV we don't need. Tried to complain and the back office 'Customer Service Manager' just backed up the 'manager's response. The responses to the complaint were blunt and no escalation process.

I've never complained in my life but wow it's incredible that this level of 'management' and customer service even exists. The 'manager' was so defensive and covering himself it was strange. Honestly, stay away from here, the selection is also poor and I'd agree with the other reviews that they don't approach you on the floor to assist even when empty, must be the 'manager's' service/style