I was charged twice for the same item, contacted customer service-spoke to Karen and was told I would receive my refund. After not receiving it I reached out again to customer service, never received a call within 24 or 48 hours and instead was sent an email stating I had not contacted within 2 hours of purchase and would not receive a refund. All a lie since I had in fact contacted within 2 minutes of being charged twice for the same order. I have spent hundreds with Groupon but that ends today. I will delete the app and share my experience with ANYONE THAT IS WILLING TO LISTEN!