I'm still waiting for a parcel from the UK. On 18/02 TNT requested contact details of the receiver, those were provided immediately to the customer service in UK and Spain, but TNT seems to not pass them to the relevant department. Nobody contacted me, TNT is attempting to return the parcel even if they should have all the details, after 11 days of contacting them daily no solution has been provided, and the parcel is still undelivered. Avoid them if you can as it is not the only issue that I had but the worst so far.