Andre T.

In March 2020, I bought 2 tickets to the Roger Waters concert in Vancouver that should've happened in Sept. 2020. Due to covid, it hasn't happened. I asked for a refund, and they denied saying that I should resell my tickets. Then, I did exactly what they said and my tickets, which I've never touched a finger on it, were resold on May 30,2021. Then I thought, ok, let's get my money back. We are now in February 2022 and this company will not refund my money, even the 2 tickets have been resold by themselves. It is unbelievable, but this organization sold my tickets to another person, this person paid in full and they said that I will get my money only 21 days after the event takes place...(probably Sept. 2022)? It's unbelievable! This is, by far, one of the most outrageous (not to say worse) customer services that I've ever had. In summary, Viagogo got my money and someone's money for the same ticket (they get paid twice or more), they hold this money (invest it or whatever, because it's certainly it did not happen only with me) and I need to wait for more than 2 years to get my money, if they will refund me one day... I cannot express in words how disappointed I am with this company. I don't know what to do anymore and if someone has any idea, please share with me. It is likely there are other people in the same situation and we can act together and prevent them to do this with other people.