Andre V.

I was so happy to recieve my Tonal and found it to be the best work out system I have found. This was true until it broke. Their customer service is oursourced and the scripts are patronizing. Tonal replaced my machine after three month of constant pressure only to get a refurbished machine that broke after three workouts. Now they want me to pay $795 to get it replaced because I am now out of my one-year warranty. Interestingly enough, they now have a two-year warranty with many hidden reasons not to replace the unit. I have never written a negative review, but I felt compelled to let potential buyers know there must be a better system. If your machine breaks, good luck! Tonal has your money and has been getting your $59 a month so they don't care if you are unsatisfied. Please do yourself a favor and read the reviews before purchasing. Great concept but fails on customer service when your machine goes down.