Andrew f.

I booked an apartment with booking.com in January for a few days away in May. I had until the 24th march to cancel without payment or I would have had to pay in full. Unfortunately for me they cancelled on me after this date. I've lost the money I paid for flights because I can't find a suitable alternative. After finally getting to speak to a manager at booking.com I've been told I should be thankful they never just let me go on the trip to find out there was no booking. Unbelievably terrible customer service