I had a great experience with them, and I'm wondering if that is because I got an AT&T phone. All I had to do once I got the phone (which was in great condition, better than described if anything) was go to the ATT store, get a new SIM card, and the phone was up and running. Shipping was fast and overall it was a great experience and I got the phone (which replaced one my son lost) at a great price.