Marcus did a great job on the customer service front. I had a few questions about a two-drawer filing cabinet via the online chat portal, and Marcus answered all my questions and was able to quickly look up my account history since I was a previous customer, and sent me a direct estimate quote on the product in mind via e-mail. It was a seamless interaction with Marcus and I was fully satisfied... and never thought such customer service was possible via a chat portal... ha ha!