Andrey R.

Don't waste your time with bigbigmart.com I ordered a portable car battery charger from them, to only have my money refunded after 8 days of silence. Yes, the selling price was the best on the market, but as it often happens it was too good to be true. The retailer does not have an option to pay with PayPal. My only hope that my credit card information wasn't stolen from me in the process.

I ordered replacement lenses with minor prescription for my sunglasses on the company's website. Price was quoted and agreed on. Once my frame arrived to their store, I got an email saying that the price for the lenses will be $40 dollars more because they had to drill holes in them (drill mounting fee) - standard practice I would imagine. Felt like bait and switch. Tried to contact Eyeglasses.com by leaving voice messages, sending emails and going on their chat. I never received a response from them no matter what method of communication I used. I got the sunglasses back, with the lenses installed. I guess they did an ok job, but the whole experience doesn't make me feel like using their services again.

Additional note - I've been wearing the sunglasses with lenses made by Eyeglasses.com for the last few weeks. I can tell you that they are as clear as they come, but they do not block the sunlight as well as my other sunglasses. The reason for that most likely is that Eyeglasses.com put an anti-reflective coating on both sides of the lenses. It helps with clear vision, but works against blocking the sunlight. In fact it makes it worst. By definition, on sunglasses A/R coating is only applied to the backside of the lenses to eliminate any reflection from behind or a mirror image from the eye. I guess it was too much bother to make that distinction for Eyeglasses.com.