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I ordered a cap with a custom embroidery. I understand that they can't match colours perfectly (that just makes sense), but the decision that they made on the colour is clearly incorrect. There doesn't seem to be any part of the process where I could have seen that they made this incorrect decision and corrected them.
I reached out to ask for a hat with the proper colours or a refund, but was refused.
Tip for consumers:
Try somewhere else.
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