This software is the reason why you should always read reviews before you purchase anything and it has cost me $39 for not sticking to my normal practice of checking a company before I buy something and sticking mainly to the bigger brand names from a trust perspective.
People, including myself buy this software for a quick fix. It is often for a common techie problem or something that we are struggling to fix quickly. For me it was the need to quickly login to my modem, having not done so before and not knowing the manufacturer default login and also, more importantly for port forwarding.
This software failed miserably on both counts. In fact it took several attempts for it to even stop telling me that I was in trial after entering the full version key several times. About the only thing that worked on this was the static IP address which in itself ended up in my having to completely go back to default factory settings as it cut me off the internet entirely.
The Forward Port to Computer feature is about as much use as a chocolate tea pot. It does absolutely nothing and does not have my very common model of modem TP LINK added to its list.
Find password is nothing but a common admin v password login defaults for the common manufacturers and if you are living outside the EU or USA the chances of it finding this for you are remote.
Router login makes a suggestion but then returns a dead url for you to change your router settings. Really? The Port Finder feature tells me to close the application of the game that I am in before it can work ~ I am not in any game.
I doubt very much that I will get a refund for this useless software that I have spent more time trying to get to work than the original problem. If for some strange reason I do I promise I will come back here and at least let you all know that they repaid me. You might be waiting a lot time!
Update: Actually they did get back to me very quickly after this review and have refunded my original payment along with an explanation that they are a small hard working company striving to get things right and working all hours to improve things. Good Luck.
Hey Andy,
I recognize that your experience was bad and I'm sorry that it didn't work out for you. I'm the programmer for all of these products so I take everyone's feedback to heart.
The software absolutely DOES provide a quick fix if your router's firmware is supported. We support 4,000 router firmwares and we add more every single day by working with customers just like you. We cannot add firmware instantly, it takes us time, sometimes a couple of days because we have to tear apart the router's HTML and Javascript (remotely, I might add) and then add commands to the software to handle it. As routers get more and more complicated it gets harder and harder to "get around" the crazy JS that we find in them. Any way, if your router is supported then you fire up PFConfig, click Update router, and it puts the entries in exactly as advertised. If your router is not supported then we do our best to add support.
Find Password does indeed check all known versions of admin vs password, but it also does so much more as well. It allows you to test various guesses based on rules that you might have used to create your password. Like let's say you knew that your password was "cat" but you couldn't remember if you used "c@T" or "ca+" or any other combination. Router Password will try all of those crazy password combinations until it gets logged in. I have a testing bench of 100's of routers that I test the software on and it works on all of them. I have a few TP-Links and it works on them. Clearly it didn't work on yours. I'm happy to add support, but it will take some time.
Router Login loads your router's login screen. For you this may seem like a trivial task. For others opening up a command prompt, copying the correct IP address (gateway in IPConfig), and putting it in the address bar is challenging. I know this because I personally teach people how to do it all the time. We didn't write Router Login to disenfranchise you. We wrote Router Login because our customers asked for it. It was added to Network Utilities to make peoples lives easier.
This software is not front work for manual work. That wouldn't make money. The software MUST work for at most of our customers because just about 100% of our "require support" customers we end up upside down on. It takes just under 3 hours to cost $40 of support. We can easily burn 3 hours on a single customer, and we do it all the time.
I'm happy to refund your money. Send me an email: jason at portforward dot com.