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They have a 30 day money back guarantee, but when I asked for a refund they didn't refund £6.50 for registering a FREE domain (".co.uk").
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Dear Andy,
We appreciate you taking the time to share your experience with us. Although we're sorry that it didn't meet the standards we have established for ourselves, your input will help us improve as a service provider.
As the specialists explained, domains are not included in the 30-day money-back guarantee because they have special refund terms (as described in our Refund Policy: hostinger.com/refund-policy). It happens because Hostinger is a domain reseller who must abide by the Registrar's (organizations that register and manage domains) rules and deadlines.
However, we are investigating your account to find out the best to help you and ensure your satisfaction. Let our Customer Success Team know of any questions or queries - we're here for you.
Best wishes,
Team Hostinger