angela g.

Up until this point, I've had a great experience with our wedding channel wedding website. Now, as I am just about to send out invitations, the online RSVP feature is not functioning. We are having a green wedding, and have been promoting the fact that we are not sending out RSVP cards for some time now. I have called customer service, and was told that technical assistance will be notified, and that I should receive an email. However, I emailed customer service 3 days ago, and have not received a response.

Now I'm not sure if I should go against my word and mail out RSVP cards, or what!? This is extremely frustrating. If the feature is glitchy, then it should not be offered until it is up and running 100%. Completely unacceptable. I would have rather paid $ and not had to worry about whether or not my guests are going to be able to RSVP appropriately.