Angela H.’s Reviews of Starnow.com.au & more

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Starnow.com.au

Acting

3/1/18

Starnow has failed to remove a member's profile, despite her having falsely represented herself on their website, falsely credited herself for work she never did, stolen petty cash that does not belong to her (rendering her a thief), not to mention being completely unprofessional by not doing the work she had falsely said she was doing, and pulling out of the project 12 hours before it's due to begin. Starnow has failed to protect their users from this person's unscrupulous actions via their platform by not removing her profile. A website that is not to be trusted to do the best thing by their users. Only giving them one star because I can't give them zero stars. Shame on you Starnow.

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Kalista C. – Starnow.com.au Rep Over a year old

Hi Angela,

I’m sorry to hear you feel this way. Protecting our members and creating a safe, fun, environment for them is a top priority for us.

We have a duty to protect all of our members as best we can, and we have found the most effective way to do that is to investigate all complaints, allow both parties to comment where possible, and to act on evidence, as opposed to heresy from either party. Investigating complaints such as yours can be particularly challenging when the issues have all taken place outside of our platform. To be very clear, the member you refer to did not, to the best of our knowledge make ‘unscrupulous actions via (our) website’.

As you’re aware, we were unable to immediately follow up with the other party concerned, as we were waiting from permission for you (which we requested on more than one occasion), as is our duty per the Privacy Act. Once we received your permission, we were able to complete our investigation and follow up appropriately.

I do hope that sheds some light for you, on how we work to the best of our ability to ensure fair and practical outcomes for all involved.

All the best,

Kalista