I am a physician and was told to come at 9 am Buton the morning of the initial appointment got text to come 15 min earlier. But cannot do this rounding. The richmond location was terrible to find by Google maps with 8 turns around the actual location circulating to get there. The building is large and only the front had the house number.
I arrived 10min late. The front person sounded like military to me. We have a policy and can't see you. You can wait here and see if somebody does not show up.
If I would have been told about their late policy I would not have traveled 30 min 2 ways.
I don't think they understand how to manage people. People with a lot of time may not have the funds to pay their services.
The fact that I am currently walking disabled was not taken I to consideration as I could not walk around searching for house numbers.
That place is in a terrible location to find.