Angela O.

I was looking up treadmill reviews related to safety and when there were less than 5 stars, there was no information given about why the rating was less than 5, only a general description of the category and a list of things that it could contribute to a lower rating for any treadmill. Since there are so many reasons a machine can be unsafe, having no description renders the category meaningless. Out of curiosity, I then looked at SUV ratings and also discovered that they also no longer include detailed safety information about vehicles. If they don't care about vehicle safety, then they likely don't care about safety on the whole, so I cancelled my subscription today.

Addendum: I had also chatted with a rep on their site about the concern of no detailed safety explanation for the treadmills and he said that this was due to my not having a digital membership. I then logged onto my account and it showed I have an All Access membership - this includes digital and print. By this time, the chat had ended, but the chat rep had lied to me. I called Consumer Reports and spoke to another rep live who verified I have full digital access, and who also could not locate any additional safety information for any treadmills that received a rating of less than 5 stars. I then showed him a page that was related to car safety and the absence of detailed info listed. I ultimately told him I wanted to cancel my membership and he said, "Fine," apparently disinterested in my concerns about the absence of detailed safety information. Had I been in his role, I would have offered to pass along this concern to someone higher up.

I had an order I placed where 2 items were on special and the total was $21.55. It showed this total including tax and shipping. When I clicked on check out tab, it brought me to another screen were the total was around $23.05. There were no changes in tax or shipping, so the price of the items had changed behind the scenes. When I went back to the item pages where the items were listed as being on sale minutes earlier, the sale was no longer showing. This is a bait and switch tactic, as both items were supposed to be on sale. Buyer beware! And always check the prices/total in the cart with the information shown in the checkout area. Please refer to the attached pics to see the pricing show in the cart vs the pricing shown when I checked out. Not cool!